Leveringspolitik

Shipping Policy

At Compagnien, we are committed to providing a smooth and reliable shopping experience for customers around the world.

We aim to ensure a transparent shipping process from the moment you place your order until it arrives at your door. We offer free shipping on all orders worldwide, with no minimum purchase required.

Shipping Destinations

We currently ship worldwide.

Order Cut-Off Time

Order Cut-Off Time: 7:00 PM (GMT+1)

Orders placed before the cut-off time are typically processed the same business day. Orders placed after this time will be processed on the next business day, which may add one additional day to the estimated delivery time.

Order Processing

Processing Time: 1–2 business days (Monday–Friday)

All orders are carefully prepared and packed before being shipped through one of our trusted delivery partners.

Delivery Times

Estimated delivery times:

Processing Time: 1–2 business days (Monday–Friday)
Transit Time: 8–11 business days (Monday–Friday)
Estimated Total Delivery Time: 9–13 business days

Please note that delivery times are estimates and may occasionally vary due to customs processing, weather conditions, or carrier delays.

Shipping Costs

Free Shipping

We are pleased to offer free standard shipping on all orders worldwide, with no minimum order value.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can follow your shipment using the tracking link provided in the email.

Please allow 1–2 business days for tracking information to become available after your order has been dispatched.

Lost or Delayed Packages

If your order is delayed or appears to be lost during transit, please contact our customer support team.

If a shipment is confirmed lost by the carrier, we will provide either:

A replacement shipment, or
A full refund

Pickup Point & Unclaimed Parcels

If your order is delivered to a pickup location, delivery costs remain fully covered by Compagnien.

If a parcel is not collected and is returned to us by the carrier, a €25 handling fee may be deducted from your refund to cover return shipping and handling costs.