Politique de remboursement
We understand that choosing lighting online requires flexibility.
Return Window
Returns may be requested within 30 days of delivery.
Return Conditions
Items must be returned:
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Unused and undamaged
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In original packaging
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Complete with all included components
Items that show signs of installation or wear may not qualify for a refund.
How to Start a Return
Email info@compagnien.com with your order number and reason.
All returns must be approved before shipping back.
Return Shipping Responsibility
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Customer-paid: preference-based returns
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Compagnien-paid: defective, damaged, or incorrect items
Refund Processing
After inspection:
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Refunds are issued to the original payment method
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Processing time: within 5 business days
Bank processing times may vary.
Exchanges
Exchanges are available depending on stock availability. Contact us within the return window.
Compagnien
Address: 32 braemar drive, sale, M33 4NJ, United Kingdom
Email: info@Compagnien.com
Do you have questions or need support?
Please contact us. We guarantee a response to all questions or special requests within 24 hours.
Support:
Phone and Live Chat Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)