Polityka zwrotu kosztów

30-Day Easy Returns

At Compagnien, we want you to feel confident shopping with us. If you're not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

This policy applies to orders delivered worldwide.

Key Information

Return Period: 30 days from the delivery date
Refund Processing: Within 5 business days after approval
Restocking Fees: None
Return Shipping Costs: Paid by the customer unless the item is defective, damaged, or incorrect
Exchanges: Accepted

Return Eligibility

You may return an item within 30 days of delivery provided that:

The item is unused and in its original condition.
All original packaging, accessories, tags, and included documents are returned.
The item is securely packed to prevent damage during return shipping.

Original shipping costs are non-refundable.

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with:

Your order number
A description of the issue
Clear photos of the item and packaging

In these cases, Compagnien will cover the full cost of return shipping and provide either:

A replacement item, or
A full refund

If your item was damaged during delivery, please report it within 48 hours of receiving your order.

Change of Mind Returns

If you would like to return an item because:

You ordered the wrong product
You changed your mind
The product is no longer wanted
The item is not suitable for your needs

You may still return it within 30 days, provided it meets the return conditions above.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Exchanges

If you would like to exchange your item for a different model or style, contact us within 30 days of delivery and our team will guide you through the process.

Item Not Received

If your order has not arrived, please contact us so we can investigate the shipment with the carrier.

If the package is confirmed lost in transit, we will offer either:

A replacement shipment, or
A full refund

How to Start a Return

Contact Us
Email info@compagnien.com with your order number and reason for the return.

Receive Return Authorization
We will provide a pre-authorized return address along with detailed return instructions.

Pack Your Item
Please include all original packaging, accessories, manuals, and tags.

Ship the Return
Send your return using a reliable shipping service and follow the instructions provided by our support team.

Important: Returns must be authorized before they are sent. Our business address is not a public drop-off location.

Refund Process

Once your return has been received and inspected:

Approved refunds will be issued to your original payment method within 7 business days.
Processing times may vary depending on your bank or payment provider.
No restocking fees apply.